Partner Success Manager

A full-time role taking care of BiteOut's existing partners. Once a sales rep signs a restaurant, the partner becomes yours. From that point on, anything they need — you handle it.

↓ apply below

About the role

You take care of BiteOut's existing partners. When sales signs a new one, they hand it to you — and from that point on, you're the owner's person at BiteOut. Menu update? Deal change? Phone number changed? New photos? Something off for them on the app? They call you. Most of it you fix directly from the admin panel without leaving your desk. Some of it needs a visit, so you go. If a restaurant's staff turns over and they need a refresher on how BiteOut works, you handle the retraining. Sales does the first one. You do every one after. This is full-time, six days a week with one rotational day off. Most days from home, in-person when a partner needs you. You report directly to the founder.

Your job, end to end.

Take the handoff. Take the call. Fix it.

0 1

Handoff

Every partner sales signs gets handed to you.

0 2

Listen

Inbound on WhatsApp or phone — menu, deal, photo, hours, contact, app issues.

0 3

Fix

Most things you handle from the admin panel directly.

0 4

Visit

Some things need showing up. You go.

0 5

Retrain

Staff turnover or things slipping? You handle the refresher.

The job

Sales gets partners in. You keep them taken care of.

Most days you're at your desk, fixing things from the admin panel. Some days you're at a restaurant in person. Every day you're the person an owner calls when something's not right.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential — most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Detail-obsessed — you remember the small things that make a partner feel taken care of
Comfortable working in an admin panel web-based, nothing fancy, but you'll spend your day there

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
The admin panel from the inside — every workflow, every fix
How an early-stage startup operates from inside — product, ops, sales, all of it

Partner Success Manager

About the role

Your job, end to end.

Sales gets partners in. You keep them taken care of.

Who we're looking for

What you'll learn

Apply

Quick check

About you

How you'd run this

Anything else?